Pricing
A diagnostic fee of $89 covers the visit and the diagnosis, and it is waived when you approve the repair.
What a visit costs before any work
- Diagnostic fee
- $89
Waived if you approve the repair on the day, so it costs you nothing when we fix the fault. If you decline, the fee is what you pay and it is all you pay, and the written fault report is yours to keep and take to another contractor.
- After-hours surcharge
- $150
Applies to work between and , and at weekends. The booking form marks every window that triggers it, before you submit.
- Emergency call-out
- $189
Charged when we dispatch outside dispatch hours. Separate from the after-hours surcharge above, and both can apply to one visit. Emergency service.
- Missed appointment
- $65
Charged if nobody is there when we arrive. Cancel or move with 24 hours notice and there is nothing to pay.
Installation, replacement and remodelling work is quoted rather than diagnosed, so those visits carry no diagnostic fee at all.
The fee buys the time it takes to find the fault, which is why approving the repair removes it: the diagnosis becomes part of the job you are already paying for. Decline, and the fee is the whole of what you owe.
The surcharge and the emergency call-out fee are separate charges and both can land on the same visit. The surcharge is about when the work happens. The call-out fee is about when we dispatch, so it is published with the hours it depends on rather than restated here, and there is only ever one copy of it to keep current.
Hourly rates by trade
| Trade | Per hour |
|---|---|
| HVAC | $145 |
| Roofing | $135 |
| Construction | $125 |
| Carpentry | $115 |
| Outdoor | $95 |
| Plumbing | $140 |
| Electrical | $155 |
Hourly rates apply where a job is genuinely time-and-materials rather than a fixed price, which is the exception here: most work is quoted as a total before anything starts. The rate is per crew and not per person, so a job that needs a second pair of hands is not charged twice over.
Typical range by trade
| Trade | From | To | Services |
|---|---|---|---|
| HVAC | $180 | $12,000 | See hvac services |
| Roofing | $350 | $28,000 | See roofing services |
| Construction | $2,500 | $95,000 | See construction services |
| Carpentry | $400 | $24,000 | See carpentry services |
| Outdoor | $120 | $42,000 | See outdoor services |
| Plumbing | $165 | $18,000 | See plumbing services |
| Electrical | $190 | $16,000 | See electrical services |
A range is not a quote, and it is wide on purpose: replacing a capacitor and replacing a system are both HVAC. The low end of each one is a small repair and the high end is a full replacement, and which of the two you are looking at is usually clear once somebody has seen the job.
What moves a price
- How old the equipment is, and whether replacement parts are still manufactured
- How accessible the work area is: a crawlspace or a second-storey roof takes longer than a garage
- Whether a permit and an inspection are required
- Material grade, which on a roof or a deck moves the total more than labour does
- Whether the visit falls outside dispatch hours
Every one of these is something a technician can see on site, which is why a real number comes after a look rather than over the phone.
How you can pay
Accepted
- Visa
- Mastercard
- American Express
- Discover
- ACH bank transfer
- Financing
Not accepted
- Personal cheques
- Cash payments above $500
We do not accept personal cheques. We do not accept cash payments above $500. Both limits are firm and they apply to every job whatever its size. If neither works for you, tell us before the crew arrives rather than at the door.
Financing is available from $3,000 upwards, which most repairs do not reach. Financing terms.